Complaints Policy
How to make a complaint and how we handle it.
DRAFT — UNDER DEVELOPMENT
This policy is not yet formally approved.Policy Owner
[INFORMATION REQUIRED BEFORE PUBLICATION]
Version
0.1 Draft
Effective Date
[INFORMATION REQUIRED BEFORE PUBLICATION]
Last Reviewed
[INFORMATION REQUIRED BEFORE PUBLICATION]
Next Review
[INFORMATION REQUIRED BEFORE PUBLICATION]
Contact
[INFORMATION REQUIRED BEFORE PUBLICATION]
1Types of complaints
Complaints may relate to:
- General complaints
- Privacy or data protection
- Safeguarding
- Accessibility
- School or professional use
- Technical problems
2How to complain
Please contact us at [INFORMATION REQUIRED BEFORE PUBLICATION]. Tell us what your complaint is about so we can route it appropriately.
3Our process
We will acknowledge your complaint, investigate it, and respond. [INFORMATION REQUIRED BEFORE PUBLICATION]
4Escalation
If you are not satisfied with our response, you may have the right to complain to the Information Commissioner's Office (ICO) for data protection matters, or other relevant authorities.
Questions about this policy?
We welcome questions about any of our policies. Please get in touch.
